Industry Compliance

SaaS Application Accessibility Compliance

SaaS products serve as workplace tools, meaning inaccessible software directly impacts employment for people with disabilities. Enterprise buyers increasingly require VPAT/ACR documentation, and the European Accessibility Act now mandates accessibility for digital services. For SaaS companies, accessibility is both a legal requirement and a competitive advantage.

Applicable regulations

ADA (via customers)

When your SaaS customers are subject to ADA, your product becomes part of their compliance obligation. Enterprise buyers ask for VPATs for this reason.

European Accessibility Act (EAA)

SaaS products sold in the EU must meet EN 301 549 standards since June 2025. This applies to the product itself, not just marketing pages.

Section 508 (Government Procurement)

SaaS companies selling to US federal agencies must provide a VPAT (Voluntary Product Accessibility Template) demonstrating Section 508 conformance.

Common saas accessibility violations

Custom UI components without ARIA

Data tables, dropdown menus, modal dialogs, and dashboards built without proper ARIA roles, states, and keyboard handling.

critical

Drag-and-drop without keyboard alternative

Kanban boards, file uploaders, and reorder interfaces that only work with mouse drag — no keyboard alternative provided.

serious

Real-time notifications not announced

Toast notifications, chat messages, and status updates that appear visually but aren't announced to screen readers.

serious

Complex forms spanning multiple steps

Multi-step wizards with poor progress indication, unclear error messages, and no ability to review before submission.

moderate

Legal landscape

SaaS companies face indirect legal exposure through their customers' obligations. Increasingly, enterprise RFPs include accessibility requirements, and companies without VPAT documentation lose deals to accessible competitors.

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