Industry Compliance
SaaS Application Accessibility Compliance
SaaS products serve as workplace tools, meaning inaccessible software directly impacts employment for people with disabilities. Enterprise buyers increasingly require VPAT/ACR documentation, and the European Accessibility Act now mandates accessibility for digital services. For SaaS companies, accessibility is both a legal requirement and a competitive advantage.
Applicable regulations
ADA (via customers)
When your SaaS customers are subject to ADA, your product becomes part of their compliance obligation. Enterprise buyers ask for VPATs for this reason.
European Accessibility Act (EAA)
SaaS products sold in the EU must meet EN 301 549 standards since June 2025. This applies to the product itself, not just marketing pages.
Section 508 (Government Procurement)
SaaS companies selling to US federal agencies must provide a VPAT (Voluntary Product Accessibility Template) demonstrating Section 508 conformance.
Common saas accessibility violations
Custom UI components without ARIA
Data tables, dropdown menus, modal dialogs, and dashboards built without proper ARIA roles, states, and keyboard handling.
criticalDrag-and-drop without keyboard alternative
Kanban boards, file uploaders, and reorder interfaces that only work with mouse drag — no keyboard alternative provided.
seriousReal-time notifications not announced
Toast notifications, chat messages, and status updates that appear visually but aren't announced to screen readers.
seriousComplex forms spanning multiple steps
Multi-step wizards with poor progress indication, unclear error messages, and no ability to review before submission.
moderateLegal landscape
SaaS companies face indirect legal exposure through their customers' obligations. Increasingly, enterprise RFPs include accessibility requirements, and companies without VPAT documentation lose deals to accessible competitors.
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