Industry Compliance
Hotel & Travel Website Accessibility Compliance
Hotels, restaurants, and travel companies are classic ADA Title III entities — 'places of public accommodation.' Their websites are extensions of their physical locations. Booking systems, room descriptions, and restaurant menus must all be accessible. The hospitality industry sees significant ADA lawsuit volume.
Applicable regulations
ADA Title III
Hotels, restaurants, and entertainment venues must make their digital reservation and information systems accessible.
European Accessibility Act (EAA)
Travel and accommodation booking services in the EU must meet accessibility standards since June 2025.
Air Carrier Access Act (ACAA)
Airlines must ensure their websites and kiosks are accessible under DOT regulations implementing the ACAA.
Common hospitality accessibility violations
Booking engines with inaccessible date pickers
Calendar date pickers for check-in/check-out that can't be operated with keyboard or don't announce selected dates.
criticalRoom/menu galleries without alt text
Photo galleries of rooms, amenities, and menu items without descriptive alt text leave visual content inaccessible.
seriousInteractive maps without text alternatives
Embedded Google Maps or custom maps showing location, nearby attractions, or property layout without text descriptions.
moderateRestaurant menus as untagged PDFs or images
Menus uploaded as scanned images or untagged PDFs that screen readers can't read at all.
seriousLegal landscape
Hotels and travel companies are among the most-sued industries under ADA Title III. Major chains including Hilton, Marriott, and Booking.com have faced accessibility lawsuits and DOJ investigations.
Audit your hospitality website
Get a full WCAG 2.2 compliance report with every violation, affected elements, and fix instructions — delivered as a professional PDF in 60 seconds.
Get Full Report — $19