Industry Compliance

Hotel & Travel Website Accessibility Compliance

Hotels, restaurants, and travel companies are classic ADA Title III entities — 'places of public accommodation.' Their websites are extensions of their physical locations. Booking systems, room descriptions, and restaurant menus must all be accessible. The hospitality industry sees significant ADA lawsuit volume.

Applicable regulations

ADA Title III

Hotels, restaurants, and entertainment venues must make their digital reservation and information systems accessible.

European Accessibility Act (EAA)

Travel and accommodation booking services in the EU must meet accessibility standards since June 2025.

Air Carrier Access Act (ACAA)

Airlines must ensure their websites and kiosks are accessible under DOT regulations implementing the ACAA.

Common hospitality accessibility violations

Booking engines with inaccessible date pickers

Calendar date pickers for check-in/check-out that can't be operated with keyboard or don't announce selected dates.

critical

Room/menu galleries without alt text

Photo galleries of rooms, amenities, and menu items without descriptive alt text leave visual content inaccessible.

serious

Interactive maps without text alternatives

Embedded Google Maps or custom maps showing location, nearby attractions, or property layout without text descriptions.

moderate

Restaurant menus as untagged PDFs or images

Menus uploaded as scanned images or untagged PDFs that screen readers can't read at all.

serious

Legal landscape

Hotels and travel companies are among the most-sued industries under ADA Title III. Major chains including Hilton, Marriott, and Booking.com have faced accessibility lawsuits and DOJ investigations.

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